1. No Refunds After Payment
- All payments made to Preimage are final and non-refundable.
- We do not provide refunds for any subscription fees, pay-as-you-go credits, or service fees once payment is completed.
- This includes cancellation, change of mind, or dissatisfaction with the service.
2. Exceptions
Refunds may be considered at the company's sole discretion in exceptional cases such as:
- Duplicate payments or billing errors.
- Failure of the service due to technical issues within our control that persist beyond a reasonable time.
- Fraudulent charges verified by the company.
3. How to Request a Refund
- Users seeking a refund under exceptional circumstances must contact support within 14 days of the transaction date.
- Refund requests must include order details and reasons for the request.
- The company will investigate and respond within 7 business days.
1. Subscription Plans
- Users may cancel their subscription at any time through their account settings or by contacting customer support.
- Cancellation will take effect at the end of the current billing cycle. Users will retain access to the service until the subscription expires.
- No new charges will be applied after the cancellation date.
- We do not offer partial refunds or credits for unused time within the active billing period.
- Users are responsible for managing their subscription and cancellation; we do not provide retroactive cancellations.
2. Pay-As-You-Go Plans
- Pay-as-you-go customers may stop purchasing credits or services at any time.
- There is no subscription fee; users pay only for the services they use.
- Unused credits or balances may be subject to expiration or forfeiture as described in the specific plan terms.
- The company reserves the right to modify this Cancellation and Refund Policy at any time, with updated policies posted on the website.
- Continued use of the service after changes constitutes acceptance of the revised policy.
- Users should review the policy periodically.
For cancellation or refund inquiries, please contact:
- support@preimage.ai